In today's fast-paced world, efficiency is key, especially in industries like feed or pet food production. While many ERP systems offer standard customer portals for order-entry convenience, the reality is that a one-size-fits-all approach may not always meet the unique needs of specific industries. That's where the BESTMIX Customer Hub comes into play, optimizing the way feed and pet food producers interact with their customers. Let's dive into what sets this platform apart.
What is BESTMIX Customer Hub?
At its core, BESTMIX Customer Hub is a customer portal intricately linked to the BESTMIX ERP system. However, what makes it truly special is its tailored functionality designed specifically for the feed and pet food production industry. Accessible from any device – a PC, tablet, or phone – this platform goes beyond the basics of order history and invoices. It offers various industry-specific features to streamline operations for customers and sales representatives.
Industry-Specific Features
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One of the standout features of BESTMIX Customer Hub is its customer-specific filters. These filters ensure that customers can only access the items relevant to their needs. For example, a swine farmer will see options tailored to their livestock, while a poultry farmer will have access to products suited for poultry. Additionally, certain customers may have the ability to order tailor-made feeds, further enhancing customization and satisfaction.
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Another noteworthy feature is the ability to order additional items seamlessly. For instance, a pig farmer ordering feed can also request the addition of deworming medicine directly through the platform. This simplifies the ordering process and ensures that all necessary items are included in a single transaction.
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Moreover, the platform assists in logistical decisions by suggesting the correct silo for delivery based on customer preferences or allowing manual entry by the farmer. This level of precision helps optimize delivery planning.
Sales Rep Module
Despite the convenience of customer portals, many farmers still prefer to place orders through their dedicated sales representatives. BESTMIX Customer Hub caters to this preference with its Sales Rep Module. This tool empowers sales reps to enter customer orders on the go, directly from their phones.
With features like customer management, sales reps can effortlessly update and organize customer contact details, ensuring accurate and up-to-date information. Additionally, customer-specific questionnaires enable reps to understand individual needs better and offer tailored product recommendations.
The platform also facilitates seamless communication by enabling sales reps to create detailed visit reports with tasks, comments, and more. This not only improves customer engagement but also streamlines internal processes, leading to greater productivity and customer satisfaction.
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